Earn 0.6 CEUs for thi *Creating a Customer Service Culture * E - Customer Service - Customer Service Via The Internet * A Value Model for the Public Sector * Dealing With an Angry Public * Information Systems and Services * System and technology security * SCADA, instrumentation and control * Asset and maintenance management systems * Mobile and remote applications ** This session will include the demonstration of an advanced SCADA System and Treatment Plant tour. Lunch will be provide