Session Four will be held at the Point of the Mountain Treatment Plant. Topics this session include:

* Creating a Customer Service Culture

* E-Customer Service - Customer Service via the Internet

* A Value Model for the Public Sector

* Dealing with an Angry Public

* Information Systems and Services

* System and Technology Security

* SCADA, Instrumentation and Control

* Asset and Maintenance Management Systems

* Mobile and Remote Applications

* This session will includ ethe demonstration of an advanced SCADA System & Treatment Plant tour. Lunch will be provided.