Leadership Forum Session Four will be held March 14 2017 at Metropolitan Water District of Salt Lake and Sandy Little Cottonwood Water Treatment Plant from 9:00-4:00. Lunch will be served.

Topics this session include:

* Creating a Customer Service Culture

* E-Customer Service - Customer Service via the Internet

* A Value Model for the Public Sector

* Dealing with an Angry Public

* Information Systems and Services

* System and Technology Security

* SCADA, Instrumentation and Control

* Asset and Maintenance Management Systems

* Mobile and Remote Applications